This is a two way relationship
We are a small business operation in a niche we love to serve. That being said, we are not Amazon and we are not Walmart
No lengthy forms, no lengthy wait. Our support team is real people who understand that for a post-op patient, the wrong ingredient or a damaged delivery can disrupt an entire week of eating.
What we cover
Quality issues
Contact us within 24 hours of delivery for any of the following:
- ✓ Damaged, leaking, or spoiled ingredients
- ✓ Box arrived warm (gel packs fully melted, ingredients above 45°F)
- ✓ Missing ingredients or meal components
- ✓ Incorrect items delivered (wrong phase, wrong recipe)
- ✓ Items past their use-by date at the time of delivery
We'll reship the affected items at no charge or issue a full account credit — your choice.
Subscription issues
- ✓ Charged for a box you skipped that we failed to process: full refund within 5–7 business days.
- ✓ Charged after cancellation: full refund within 3 business days.
- ✓ Charged incorrectly (wrong plan or quantity): corrected and refunded within 5 business days.
What we cannot refund
Because our products are fresh and perishable, we can't accept physical returns or refund in these situations:
- ✕ Change of mind after delivery when the box arrived fresh and correct.
- ✕ Meals that didn't suit personal taste (try our 5-meal starter plan first).
- ✕ Damage from improper storage after delivery (e.g. left unrefrigerated over 2 hours).
- ✕ Issues reported more than 72 hours after delivery.
Subscription management
Skip a week
Skip any upcoming delivery from your dashboard up to 5 days before your delivery date. Skips are unlimited.
Pause
Pause up to 3 months at any time for a medical event, travel, or recovery. Your phase and preferences are saved.
Cancel
Cancel anytime — no fees, no minimums. Takes effect the following billing cycle; remaining boxes still ship.
Reactivate
Paused or cancelled members can reactivate anytime. Your phase history and preferences are remembered.
How to reach us
Fastest resolution is email or chat. Include your order number and a photo of any damaged item to speed things up.
outreach@baribowl.com · within 4 hrs
baribowl.com/pages/faq · Mon–Fri 8–6 EST
